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stainless steel supplier FAQ

FAQ

Frequently Asked Questions (FAQs)

  • Q: Where is your factory located? Can we visit?

  • Q: Which countries do you export to?

    A: We regularly ship to 20+countries, like Korea/Turkey/etc.
  • Q: Do you provide quality certificates?

    A: Yes! All shipments provied Mill Test Certificate (chemical/physical properties)
  • Q: What's your monthly production capacity?

    A: As a leading stainless steel supplier in Guangdong, China, we've shipped 4,000+ tons/month of stainless steel coils/sheets.
  • Q: How do you ensure product quality?

    A: Our 3-step quality control-Incoming raw material check/Process control/Fianl check before shipment.
  • Q: How long have you been exporting stainless steel?

  • Q: Can I get free samples of your stainless steel sheets?

  • Q: Do you provide custom pattern samples?

  • Q: How can I request a sample of your stainless steel sheets?

  • Q: How long does it take to receive the sample?

  • Q: Will bulk order quality match the samples?

    A: Yes! We guarantee 100% consistency through same material batch as samples
  • Q: 304 vs 316 stainless steel – which should I choose for my project?

  • Q: What’s the difference between embossed, brushed, and mirror finishes?

  • Q: Do you offer anti-fingerprint (AFP) options for high-touch areas?

    A: Yes! Our AFP nano-coating reduces visible fingerprints by 80% and adds:
    Easy-clean surface (water-repellent)
    Extra corrosion protection
    Matte appearance (no glare)
    Popular for: Elevator interiors, hospital walls, kitchen backsplashes.

  • Q: How should I clean decorative stainless steel sheets?

    A: Follow these steps:
    Daily Care: Wipe with a microfiber cloth and mild detergent.
    Stubborn Stains: Use diluted isopropyl alcohol (70%).
    Avoid: Steel wool, chlorine-based cleaners, or abrasive pads.

  • Q: Can I use decorative sheets in high-humidity areas like bathrooms?

    A: Our 316L grade with PVD coating is ideal for humid environments. Ensure joints are sealed with waterproof adhesive.
  • Q: Are your sheets suitable for food processing equipment?

    A: Absolutely. Our 304/316L sheets are certified for food contact (FDA/EC1935) with smooth, non-porous surfaces.
  • Q: What shipping methods do you offer for stainless steel coils?

  • Q: How are stainless steel coils packaged to prevent damage?

  • Q: How is the shipping cost calculated?

    A: Costs depend on order volume, destination, and Incoterms.

  • Q: Can you add my logo or labels on the packaging?

    A: Yes! Custom branding on packaging is free for orders over 50 tons. Provide your design file in advance for approval.

  • Q: What documents will I receive with the shipment?

    A: Full set includes commercial invoice, packing list, bill of lading, certificate of origin, and material test reports.
  • Q: Do you provide insurance for shipments?

    A: Marine insurance is included in CIF terms. For FOB, we recommend purchasing insurance locally or through our partner providers.
  • Q: How can I get in touch with X-METAL?

  • Q: What are your business hours?

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